How we work
No small print. Here’s exactly how working with us works.
Choosing an agency is a big decision, so we set out our process, contract terms and what you own in plain English, before you ever sign anything.
Our process
From first conversation to long-term partnership
Let’s talk
An informal call or visit. We listen, ask questions and tell you honestly if we can help.
Understand your goals
We review your website, market and competitors, and agree what success looks like.
Proposal and quote
A written plan, fixed price and timeline. You decide with no pressure.
Create and launch
Your project manager keeps you updated at every stage, and nothing goes live without your approval.
Grow together
Hosting, support, reporting and ongoing improvements, reviewed with you regularly.
Contracts and notice
The commercial bits, in plain English
Different services work differently. Here’s what applies to each.
Website projects
A one-off project with a fixed quote. [SAFETECH TO CONFIRM: deposit and payment stages]
Ongoing marketing (SEO, social, ads)
Minimum term: [MINIMUM CONTRACT TERM (MARKETING SERVICES)]. Notice period: [NOTICE PERIOD].
At the end of your term
[WHAT HAPPENS AT RENEWAL]
When marketing billing starts
[WHEN MARKETING BILLING STARTS]
Fees if you leave
[FEES WHEN LEAVING]
Hosting and support
[SAFETECH TO CONFIRM: hosting billing period and notice]
What you own
Your business, your assets
You should never feel locked in. Here’s what belongs to you, and what happens if you ever decide to move on.
Your website
[WHO OWNS THE WEBSITE]
Your domain name
[WHO OWNS THE DOMAIN]
Your content and photos
The words, photos and logos you give us remain yours. [SAFETECH TO CONFIRM: ownership of copy and designs Safetech creates]
Ad, analytics and social accounts
[WHO OWNS AD AND ANALYTICS ACCOUNTS]
SEO work if you leave
[WHAT HAPPENS TO SEO WORK WHEN YOU LEAVE]
Moving your website elsewhere
[SAFETECH TO CONFIRM: what a handover includes and any fees]
Communication and reporting
You’ll always know what’s happening
You’ll have a named project manager and a direct way to reach them. For ongoing services, you get regular reports in plain English that show what we did, what changed and what’s next.
- Enquiries: we reply [ENQUIRY RESPONSE TIME]
- Support requests: we respond [SUPPORT RESPONSE TIME]
- Reporting: [REPORTING FREQUENCY]
- Your account: a named project manager, plus the client portal for invoices and requests
If something goes wrong
We want to hear about it
Occasionally things don’t go to plan. When that happens, tell us straight away and we’ll put it right.
[COMPLAINTS PROCESS: who to contact (name and email), how quickly you’ll respond, and how issues are escalated to a director]
FAQs
Common questions about working with us
Do you use sales calls to find clients?
Our team does contact businesses we think we can help. If you’ve had a call from us and want to know more, or would prefer not to be contacted, just tell us.
Can I pause or change my services?
[SAFETECH TO CONFIRM: policy on pausing or changing packages]
Will I be tied in if I’m not happy?
We’d rather fix the problem. Tell your project manager or a director and we’ll work through it together. Your contract terms are set out above so you always know where you stand.
Can I see examples of your reports?
Yes. Ask during your first conversation and we’ll show you a real (anonymised) report.
Let’s talk
Questions about any of this?
Ask us anything before you commit. We’d rather you choose us with your eyes open.
Prefer to talk it through?
Unit 7, Imperial Park, Rawreth Lane, Rayleigh, Essex, SS6 9RS
Replies [ENQUIRY RESPONSE TIME]